Engage employees before you do with customers
January 25, 2020Every organisation needs customers to buy its products, services or the purpose repeatedly over time. This loyalty leads to advocacy and hence, is critical for the growth of the organisation. […]
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Improve your NPS
October 6, 2019 Companies hold off-sites to look at their past performance, set their eyes on the future and review strategies to reach the goals in front of them. While reflecting on […]
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How can we appreciate customer needs better?
June 22, 2019“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton, […]
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