Automation led Managed IT Services

CIEL Technologies, acts as a dedicated Digital Partner which helps businesses simplify their IT operations, reduce costs and increase productivity, with 15+ years of managing IT Staffing for businesses of various sizes and industries. The key metrics tracked by IT Heads are missed with mounting IT resource costs, missed service levels, delayed replacement of key IT staff. CIEL MSP, an Automation led Managed IT service offering, was created to fix this issue, to help our key customers succeed more with a packaged Managed IT that comes with ease and speed of Plug & Play, Agility with flexibility and optimal efficiency with Automation built in

Carefully curated IT resources: We identify skilled talent from various domains, both on-site and remote, to match your specific IT requirements.
Streamlined Program Management: Our lean program management layer ensures that projects run smoothly and efficiently, saving you time and hassle.
Advanced automation capabilities: Our team of experts leverage RPA technology to automate redundant/ repetitive tasks and reduce your billable time, resulting in cost savings and faster turnaround times from the word go
Results-driven approach: We offer outcome-based model where we demonstrate key results tracked via Pilot/PoC

Model of Engagement

At CIEL, we believe in providing comprehensive managed services that are tailored to meet the unique needs of the clients. Here’s how we engage with our clients:

Service Delivery: We focus on SLA compliance, program management, and mitigating effort and schedule risks to help ensure clients' processes operate efficiently. Our approach emphasizes process innovation to drive quality and continuous improvement.

Resource Management: We work closely with our clients to ensure that our team is aligned with their business needs. Our clients have the flexibility to select resources from our pool. We ensure rapid onboarding based on the client's business needs. We take care of day-to-day resource management so our clients can focus on their core business needs

Cost Reduction: We are committed to optimizing TCO for our clients, and we guarantee cost reduction year over year. Our services result in increased productivity and process improvements, which leads to a reduction in the cost of operations. We invest significantly in our capability centers, which provide SME support on tools and frameworks. Our clients also have access to our buffer and flexi pool at zero costs